Support and Customer Service

Rafsys Center has succeeded in the provision of various support services in all areas of SAP ERP, including human capital management (HCM), financial management (FI) and operations management (OM) in the subsidiaries of the Group. Services provided by the center include the elimination of system problems, improving processes, and creating a variety of improvements in the system such as the following:

Reports
Conversion programs

Interface
Outputs in the form of Smart Forms and SAP Scripts

Some of the activities and services provided for customers in the form of support services are as follows:

Creating required reports and outputs
Creating new processes required by the organization
Eliminating potential errors and identifying their causes

Continuous improvement and development of the current processes of the SAP system
Creating a communication platform for customers to suggest their demands

Project conducted Support and Customer Service